Privacy Policy
Effective Date: 1st October 2025
HocPay values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website, mobile applications, and APIs (collectively, the “Services”).
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, address, date of birth, BVN, ID documents, and payment details.
Financial Information: Bank account details, transaction history, wallet balance, and linked cards.
Technical Information: Device type, IP address, browser, mobile network, and app usage logs.
Location Data: For fraud prevention, regulatory compliance, and service personalization.
Other Information: Any data you provide when contacting support or using our Services.
2. How We Use Your Information
We use your information to:
Verify your identity and comply with regulatory (KYC/AML) requirements.
Process payments, transfers, and other financial transactions.
Prevent fraud, unauthorized access, and financial crime.
Improve, personalize, and secure our Services.
Communicate with you (service updates, security alerts, support).
Conduct analytics and research to enhance user experience.
Comply with legal obligations.
3. How We Share Your Information
We may share your data with:
Service Providers: Payment processors, banks, verification partners.
Regulators & Law Enforcement: Where required by law or regulatory obligations.
Business Partners: When you authorize third-party integrations or APIs.
Internal Transfers: Within HocPay group companies for operational purposes.
Others: With your consent.
We do not sell your personal data.
4. Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
5. Your Rights
Depending on your jurisdiction (e.g., NDPR, GDPR), you may have rights to:
Access, correct, or update your information.
Request deletion of your data (subject to legal/regulatory limits).
Withdraw consent to certain data uses.
Lodge complaints with data protection authorities.
6. Security
We implement strict security measures, including encryption, access controls, and monitoring, to protect your data against unauthorized access, loss, misuse, or disclosure.
7. Cookies & Tracking
We may use cookies and similar technologies to enhance your experience, analyze usage, and improve our Services. You can manage cookie preferences via your browser.
8. International Data Transfers
If your information is transferred outside Nigeria, we ensure adequate safeguards are in place in line with NDPR and applicable international laws.
9. Children’s Privacy
Our Services are not intended for persons under 18. We do not knowingly collect data from children.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email, app notification, or website notice.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
HocPay
Email: info@hocpay.com
Address: 34 olukole Street, Surulere, Lagos